Last Updated: 24-06-2026
Welcome to TheDeshi (thedeshi.co.uk). Because we are a multi-vendor marketplace, the products you purchase are sold and dispatched directly by independent vendors, makers, and businesses.
This Shipping Policy outlines the general rules and expectations for delivery when you place an order on our Platform.
Vendor-Specific Timelines: Every vendor on TheDeshi sets their own processing and dispatch times. You can find the estimated dispatch time on the individual product page before you make a purchase.
Order Confirmation: Once you place an order, you will receive an email confirmation. The vendor will then prepare your item for shipment.
Dispatch Notification: You will receive a second email notification once the vendor has handed your order over to the courier.
Calculated at Checkout: Shipping costs are determined by the individual vendor based on the size, weight, and destination of the order. These costs are displayed clearly at checkout before you complete your payment.
Multiple Vendors: If you purchase items from more than one vendor in a single order, your items will be shipped separately by each vendor. You will be charged separate shipping fees for each vendor's parcel, and they may arrive at different times.
Delivery Upgrades: Some vendors may offer expedited or tracked shipping options at an additional cost during checkout.
We strongly encourage all vendors to use tracked shipping services.
If your chosen shipping method includes tracking, the vendor will update your order with the tracking number upon dispatch.
You can track your parcel via the link provided in your dispatch notification email or by logging into your TheDeshi account.
Availability: Some vendors ship internationally, while others only ship within the UK. This will be specified on the product listing.
Customs and Import Taxes: Buyers are strictly responsible for any customs duties, import taxes, or handling fees that may apply to cross-border shipments.
Delays: TheDeshi and our vendors are not responsible for delays caused by customs processing.
Buyers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.
If an item is returned to the vendor due to an incorrect or incomplete address provided by the buyer, the buyer will be responsible for any additional shipping costs to resend the parcel.
If you notice an error in your shipping address immediately after placing an order, please contact the vendor directly as soon as possible. Once an order has been dispatched, the address cannot be changed.
Estimated Delivery: Delivery dates are estimates provided by the couriers and are not guaranteed.
First Step: If your order has not arrived by the estimated delivery date, please contact the vendor directly through the Platform to request an update.
Damaged Items: If your item arrives damaged, please retain all original packaging and take clear photos. Contact the vendor within 48 hours of delivery to arrange a replacement or refund in accordance with our Return & Refund Policy.
Escalation: If a vendor is unresponsive or you cannot reach a resolution regarding a lost or damaged parcel, you may contact TheDeshi’s customer support team, and we will step in to mediate the dispute.
To ask a specific question about shipping before you buy, or to check on an existing order, use the "Contact Vendor" button located on the vendor’s shop page or within your order history.
